Last updated: June 2026
We want every Tea Passage experience to be enjoyable. If there is an issue with your order, please contact us and we will do our best to help.
Return Eligibility
Because tea is a food product, we generally cannot accept returns of opened or used tea products.
A refund or replacement may be considered if:
- the product arrives damaged
- you receive the wrong item
- there is a verified quality issue
Requesting a Refund
Please contact us within:
7 days of delivery
with:
- order number
- description of the issue
- photos if the product arrived damaged
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us before disposing of the product or packaging.
We may offer:
- replacement
- store credit
- refund
depending on the situation.
Refund Processing
Approved refunds will be issued to the original payment method.
Please allow additional processing time depending on your payment provider.
Non-Refundable Situations
Refunds may not be available for:
- opened tea products
- incorrect shipping addresses provided by the customer
- delays caused by customs or carriers
- changes of preference after delivery
Contact
For refund questions:
Email: